Management Rep Tips- Working
Towards a World-Class Compliant QMS

PLAN

Work with your management rep and management team to develop a plan to achieve world-class compliance.

Determine your approach to building awareness of the key requirement trouble makers across all work groups.  (e.g., which groups will watch which 5 minute videos how often?)

Determine your approach to monitoring for compliance to these key requirement trouble makers across all work groups.  (e.g., which persons will do checks and how will these be documented?)

Determine how you will implement improvements based on what your checks for compliance find.  (e.g., how will you document any changes you make based on what you are finding?)

DO

Carry out the plan to build awareness of the key requirement trouble makers across all work groups. This will include how often work groups will watch their 5-minute videos in this portal.

CHECK

Carry out the plan to check for compliance to the key requirement trouble makers across all work groups.  You can use the word documents from the 5 minute videos as a start.

Once you’ve determined your approach to monitoring for compliance, establish key compliance targets.

Note: It will likely take some time to work through the monitoring and improvement cycle before you will have an idea of what kind of target you would consider world-class.

ACT

Perform improvements based on what is found during the compliance checks, including the revision of the initial plan as appropriate.

Tip #1- Use the Plan-Do-Check-Act model to plan out and implement an approach to achieving world-class compliance in all of your work groups

Tip#2- Look at the six sections in your Training Portal regularly

This will ensure that you catch the latest tips and information posted by our president.  He will be adding tips and information throughout the year and will date them so that it is easy to identify the latest.

Tip#3- Encourage your company to utilize the Registered Partner logo we provide you

As a partner you have unlimited use of this logo, and it demonstrates your commitment to World-Class Quality.  You are not just a customer, you are a partner. 

Tip#4- Don’t hesitate to contact us

Contact us if you have any questions we might answer, or needs that we might be able to fulfill.  We will do our best to provide you the information or support that you need.

Tip #5- Review your web site and business literature to make sure your company’s statements regarding ISO 9001 and AS9100 include the revision of the standard, and the registrar that certified you when applicable

ANAB has recently been looking at the way companies are using ISO 9001 and AS9100 on their web sites.  Did you know that you are not supposed to use ISO 9001 without indicating its current revision?  Saying that you are an ISO 9001 company is not acceptable, but saying that you are an ISO 9001:2015 company is considered accurate.

Did you know that you are also expected to reference the registrar that certified you when it is applicable?

 

Whenever possible, we recommend that companies include both the revision and the registrar when mentioning their QMS certifications.  E.g., We are an ISO 9001:2015 and an AS9100D company, certified by Registrar, Inc.. In any case, always include the revision with the standard you are referencing.

 

Also, make sure your ISO 9001 and AS9100 statements do not appear on documents pertaining to any specific product, and that they do not state or imply any promises.  E.g., “You can count on high quality and on time delivery because we are an AS9100D certified company” is not acceptable.  “Our QMS is AS9100D certified, and we strive to provide high quality and on time delivery” is acceptable. 

Tip #6- Exceptions to Your Procedures​

Make sure you document exceptions to any of your governing documents. See the Management Team Tips section and the Secrets to World-Class Compliance section.

Tip#7- Develop your own personal plan as a management rep to ensure the following:

RE: Management Team

Ensure management team members carry out the plan for world-class compliance across their work groups.

Ensure management team members periodically review the management team tip section of the portal.

RE: Management Review

Make sure the AS9100 9.3 bulletized items are in the Management Review.

Make sure your management review documents what it considers world-class performance AND what it considers world-class compliance.

Make sure TRENDS are included in your management reviews.

Make sure your organization performance is included in your management review.

Make sure progress with your plan for world-class compliance is included in your management review.

Make sure QMS process performance is included in your management reviews.

RE: Internal Audits

Make sure internal audits cover assessment of your progress with your plan for world-class compliance.

Make sure it is clear which AS9100 requirements were covered in your internal audits and which QMS processes were covered during your internal audits.

Make sure internal audits include objective evidence. It is not enough to just check off items.

Make sure that your annual internal audits, at a minimum, include 4.3, 4.4, 6.2, 8.3, 8.4.1, 8.4.2, 8.4.3, 8.5.1, 9.1.2, 9.2, 9.3. and 10.0.

RE: Corrective Action

Make sure root causes are root causes.

Make sure correction and containment is taken and documented.

Make sure your corrective actions for customer returns include root cause for the nonconformity AND the escape.

Make sure your verification of effectiveness is being documented properly, including for customer and vendor.

RE: Supplier Quality Requirements

Make sure that the AS9100 8.4.3 requirements are flowed down to your vendors unless they are not applicable. For those that you do not flow down, document why they are not applicable so that you have objective evidence to show an auditor should you be asked.

World-Class in Performance. World-Class in Compliance.